DELIVERY & RETURNS
We want ordering from SIMMPLY to be simple. Here you'll find everything you need to know about delivery, returns, exchanges and refunds.
Delivery
We currently deliver within the United Kingdom only.
Standard UK Delivery
£2.99
Estimated delivery time: 3–5 working days
We'll aim to get your SIMMPLY order to you as quickly as possible. Delivery times are estimates and may occasionally be affected by courier delays or circumstances outside our control.
Please make sure your delivery address is correct before completing your order.
Returns
Changed your mind or need a different size? No problem.
Eligible items can be returned within 30 days of delivery.
To be eligible for a return, items should be:
Unworn and unused
In their original condition
Free from marks, damage, makeup, deodorant or odours
Returned with original tags attached where applicable
To start a return, email hello@simmplyactive.com with your name and order number, and we'll provide the next steps.
Our 30-day returns policy is in addition to your statutory consumer rights.
Exchanges
Need another size?
We offer exchanges subject to stock availability.
Email hello@simmplyactive.com with your order number and the item and size you'd like to exchange.
If your requested replacement is unavailable, we'll let you know and can arrange a refund where appropriate.
Return Postage
For standard returns and exchanges, customers are responsible for return postage costs.
We recommend using a tracked delivery service and keeping your proof of postage until your return has been completed.
If we've sent you an incorrect, faulty or damaged item, please contact us before returning it so we can advise you on the next steps.
Refunds
Once your return arrives, we'll check the item and process your refund if it meets our returns requirements.
Approved refunds will be returned to your original payment method.
Your bank or payment provider may take additional time to show the refund in your account after we've processed it.
Faulty or Incorrect Items
We're sorry if something isn't right with your order.
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at hello@simmplyactive.com.
Include:
Your name
Order number
Details of the problem
Photos of the item where helpful
We'll work with you to resolve the issue as quickly as possible.
Need Help?
Have a question about your delivery, return or exchange?
Get in touch with the SIMMPLY team:
SIMMPLY Clothing
Simmply Active LTD
Unit P, Global Park
Moorside
Colchester
CO1 2TJ