TERMS & CONDITIONS
Last updated: August 2026
These Terms & Conditions apply to purchases made through the SIMMPLY Clothing website. Please read them carefully before placing an order.
By placing an order with us, you agree to these Terms & Conditions.
1. About Us
SIMMPLY Clothing is operated by:
Simmply Active CIC
Unit P, Global Park
Moorside
Colchester
CO1 2TJ
United Kingdom
Email: hello@simmplyactive.com
We currently sell and deliver within the United Kingdom only.
2. Our Products
We aim to ensure that all product descriptions, photographs, sizes and information displayed on our website are as accurate as possible.
Please be aware that colours may appear slightly different depending on photography, lighting, your device and screen settings.
Product availability and stock levels may change. If an item becomes unavailable after you place an order, we will contact you and arrange a refund where appropriate.
Nothing in these Terms affects your statutory rights. Products supplied must meet the standards required by applicable UK consumer law, including being as described, of satisfactory quality and fit for purpose where applicable.
3. Prices
All prices displayed on our website are in Pounds Sterling (£) and are the total product prices payable, excluding any applicable delivery charges.
Delivery charges are displayed separately before you complete your purchase.
We aim to ensure all prices are accurate. However, errors may occasionally occur.
If we discover an obvious pricing error after you place an order, we may contact you to give you the option to purchase the product at the correct price or cancel the affected order and receive a refund.
4. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
You will receive an order confirmation using the contact details provided during checkout.
Receiving an order confirmation does not necessarily mean that we have accepted your order. We reserve the right to decline or cancel an order where necessary, including where:
A product is unavailable
Payment cannot be authorised
There is an obvious pricing or product information error
We reasonably suspect fraudulent activity
Delivery information is incomplete or incorrect
An order appears to be placed for unauthorised resale or other inappropriate purposes
If we cancel an order after payment has been taken, we will refund the relevant amount.
5. Payment
Payment must be successfully completed before your order can be processed.
Available payment methods will be displayed during checkout.
You are responsible for ensuring that the payment and billing information you provide is accurate and that you are authorised to use the selected payment method.
6. UK Delivery
We currently deliver to addresses within the United Kingdom only.
Standard Delivery: £2.99
Estimated Delivery: 3–5 working days
Delivery estimates begin once your order has been processed and are provided as an estimate rather than a guaranteed delivery date unless otherwise stated.
We aim to dispatch and deliver orders within the stated timeframe. However, delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, severe weather or other disruptions.
Please ensure your delivery address is correct when placing your order. If you notice an error, contact us as soon as possible at hello@simmplyactive.com.
7. Returns
We want you to be happy with your SIMMPLY purchase.
Under our returns policy, eligible items can be returned within 30 days of delivery.
Returned products should be:
Unworn and unused
In their original condition
Free from marks, damage, makeup, deodorant, odours or other signs of wear
Returned with original tags attached where applicable
We reserve the right to reduce or refuse a refund under our voluntary returns policy if an item has been worn, damaged or returned in a condition that means it cannot reasonably be resold.
This does not affect your statutory consumer rights.
Our 30-day returns policy is offered in addition to any statutory cancellation rights that apply to eligible online purchases under UK consumer law.
To arrange a return, contact hello@simmplyactive.com with your order details.
8. Exchanges
We offer exchanges subject to stock availability.
If you would like to exchange an eligible item for another size or suitable alternative, please contact us at hello@simmplyactive.com.
If the replacement product you request is unavailable, we may offer an alternative or arrange a refund instead.
9. Return Postage
Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning products to us where this has been communicated before purchase.
We recommend using a tracked postal service and retaining your proof of postage until your return or exchange has been completed.
If we have sent you an incorrect item or the product is faulty or damaged, please contact us before returning it so we can advise you on the appropriate next steps.
10. Refunds
Once your return has been received, it will be inspected before your refund is processed.
Eligible refunds will normally be returned to the original payment method.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Where statutory cancellation rights apply, refunds will be processed within the timescales required by applicable UK consumer law.
11. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible at:
Please provide your order details and, where helpful, photographs showing the issue.
We will work with you to resolve the problem appropriately.
Your statutory rights in relation to faulty or misdescribed goods are not affected by our returns policy.
12. Cancelling an Online Order
You may have a statutory right to cancel eligible online purchases under UK consumer law.
For most eligible goods purchased online, consumers generally have 14 days from receiving the goods to notify the retailer that they wish to cancel, followed by a further period in which to return the goods.
Our own 30-day returns policy provides additional flexibility but does not replace or restrict your statutory rights.
To request a cancellation, contact hello@simmplyactive.com and include your order information.
If your order has already been dispatched, you may need to return the products before your refund can be completed.
13. Promotions & Discount Codes
From time to time, SIMMPLY may offer promotional prices, sales or discount codes.
Promotions may have their own terms, eligibility requirements and expiry dates.
Unless otherwise stated:
Discount codes cannot be exchanged for cash
Discount codes cannot be applied retrospectively to completed orders
Only one discount code may be used per order
Promotional offers are subject to availability
We reserve the right to withdraw or amend promotions where reasonably necessary.
14. Product Availability
All products are subject to availability.
Adding a product to your basket does not guarantee that the product will remain available until checkout has been successfully completed and the order accepted.
Where a product becomes unavailable after an order has been placed, we will contact you and arrange a refund where appropriate.
15. Age & Eligibility
You must be legally capable of entering into a contract to purchase products through our website.
If you are under 18, you should have permission from a parent or guardian before making a purchase.
16. Intellectual Property
Unless otherwise stated, SIMMPLY branding, logos, product photography, graphics, designs, written website content and other original materials are owned by Simmply Active CIC or used with appropriate permission.
These materials must not be copied, reproduced, distributed or used commercially without prior written permission.
17. Acceptable Website Use
You must not:
Use our website for unlawful or fraudulent purposes
Attempt to interfere with the operation or security of the website
Attempt to gain unauthorised access to the website or related systems
Copy or commercially exploit our content without permission
Introduce viruses, malicious software or other harmful material
We reserve the right to restrict access to the website where reasonably necessary to protect our business, customers or systems.
18. Third-Party Services & Links
Our website may use or link to third-party services, including payment providers, delivery services, social media platforms or other websites.
We are not responsible for the content, availability or privacy practices of independent third-party websites.
Where you use a third-party service, its own terms and privacy policies may also apply.
19. Privacy & Personal Information
We take the protection of your personal information seriously.
Information collected when you visit our website, contact us or place an order will be handled in accordance with our Privacy Policy and applicable data protection requirements.
Please read our Privacy Policy for further information about how we collect, use and protect personal information.
20. Website Availability
We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted access at all times.
The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our control.
We may also update, change or remove website content where necessary.
21. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
These may include severe weather, transport disruption, courier delays, strikes, technical failures or other events that we could not reasonably prevent.
Where an event affects your order, we will take reasonable steps to minimise disruption and keep you informed where appropriate.
22. Our Responsibility
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
Nothing in these Terms limits or removes your statutory rights as a consumer.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by circumstances outside our reasonable control where permitted by law.
23. Complaints
If you are unhappy with a product, order or service you have received, please contact us so we can try to resolve the issue.
Email: hello@simmplyactive.com
Please include your name, order number where applicable and details of your concern.
We aim to deal with complaints fairly and as quickly as reasonably possible.
24. Severability
If any part of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining sections will continue to apply.
25. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, products, business practices or applicable requirements.
The Terms applying to your purchase will normally be those in effect when you placed your order.
The latest version will be available on our website.\
26. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Nothing in these Terms prevents consumers from relying on any mandatory rights available to them under applicable consumer law.
27. Contact Us
For questions about an order, delivery, return, exchange or these Terms & Conditions, please contact:
SIMMPLY Clothing / Simmply Active CIC
Unit P, Global Park
Moorside
Colchester
CO1 2TJ
United Kingdom
Email: hello@simmplyactive.com