PRIVACY POLICY
Last updated: August 2026
At SIMMPLY Clothing, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it and how we use and protect it when you visit our website, place an order or contact us.
1. Who We Are
SIMMPLY Clothing is operated by:
Simmply Active CIC
Unit P, Global Park
Moorside
Colchester
CO1 2TJ
United Kingdom
Email:hello@simmplyactive.com
For the purposes of applicable UK data protection law, Simmply Active CIC is responsible for the personal information described in this policy.
2. Information We Collect
When you use our website, make a purchase or contact us, we may collect information including:
Your name
Email address
Telephone number
Billing and delivery address
Order and purchase information
Payment-related information
Communications you send to us
Information about returns, refunds and exchanges
Technical information about your device and use of our website
Cookie and website usage information, where applicable
Payment transactions may be processed by third-party payment providers. We do not necessarily receive or store your complete payment card details.
3. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Take and manage payments
Arrange delivery
Provide order confirmations and updates
Manage returns, exchanges and refunds
Respond to enquiries and provide customer service
Prevent fraud and protect our website and customers
Maintain appropriate business and financial records
Improve our website, products and customer experience
Comply with our legal and regulatory obligations
Send marketing communications where we have an appropriate lawful basis to do so
4. Our Lawful Bases
Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the circumstances, we may process information because:
It is necessary to fulfil our contract with you, such as processing and delivering your order
We have a legal obligation to retain or use certain information
It is necessary for our legitimate business interests, provided those interests do not override your rights
You have given us consent, where consent is required
Where we rely on consent, you can withdraw that consent at any time.
5. Marketing Communications
If you choose to receive marketing communications from SIMMPLY, we may contact you about products, collections, promotions and other relevant updates.
Where consent is required, we will only send these communications after obtaining the appropriate permission.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us at:
You will still receive necessary service communications relating to orders you have placed.
6. Who We Share Information With
We may share necessary personal information with trusted third parties that help us operate our online store, including:
Website and ecommerce providers
Payment processors
Delivery and courier companies
IT and website service providers
Email and communication providers
Professional advisers where necessary
Government, regulatory or law enforcement authorities where legally required
We only share information where necessary and expect service providers handling personal information on our behalf to protect it appropriately.
We do not sell your personal information.
7. Squarespace & Third-Party Services
Our website may be operated using Squarespace and may use other third-party services to provide ecommerce, payment, analytics and website functionality.
These providers may process information when you browse the website, complete a purchase or interact with certain features.
Where appropriate, you should also review the privacy information provided by relevant third-party services.
8. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer support and meeting legal, accounting and reporting requirements.
Different types of information may need to be retained for different periods.
When personal information is no longer required, we will delete or securely dispose of it where appropriate.
9. How We Protect Your Information
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or electronic transmission can be guaranteed to be completely secure.
10. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information in certain circumstances
Ask us to restrict how your information is used
Object to certain uses of your information
Request transfer of certain information
Withdraw consent where we rely on consent
Not all rights apply in every situation.
To make a request, contact:
We may need to verify your identity before completing certain requests.
11. Cookies
Our website uses cookies and similar technologies for purposes such as operating the website, remembering shopping basket information and, where enabled, understanding how visitors use the site.
Please see our Cookie Policy for more information.
12. Third-Party Links
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy policies when visiting them.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
The latest version will be published on this page with an updated date.
14. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.
15. Contact Us
For questions about this Privacy Policy or how your personal information is handled, contact:
SIMMPLY Clothing / Simmply Active CIC
Unit P, Global Park
Moorside
Colchester
CO1 2TJ
United Kingdom
Email:hello@simmplyactive.com